Easy Returns &
Happy Exchanges! 🔄
Your happiness is our priority! If a toy doesn't spark joy, we'll make it right! ✨
30-Day Promise 🛡️
Full 30 days to decide - no rush, no stress!
FREE Returns 🎁
We pay for return shipping - completely free!
100% Satisfaction ❤️
Your happiness is our top priority!
30-Day Happiness Guarantee! 🌟
Got 30 whole days to fall in love with your toys! 💫 If they don't spark joy, we'll take them back with a smile - no questions, no worries, no stress! 😊
Totally FREE Return Shipping! 🚚
We provide prepaid return labels for all returns within the US! 🇺🇸 Just print, stick, and drop off - we've got you covered! 📦✨
Super Easy Return Process 🚀
Just 4 simple steps to happiness!
📞 Request a Return
Just email us at hello@creativecona.com or use your account page! We'll respond super fast with everything you need! ⚡
📦 Pack With Love
Pop everything back in the original packaging (if you still have it) along with any accessories. Don't worry if the box is a bit worn - we totally understand! 😊
🚚 Ship It Back
Use our FREE prepaid return label and drop it off at any UPS location! Easy peasy lemon squeezy! 🍋
💰 Get Your Money Back
Once we receive your return, we'll process your refund within 3-5 business days! It goes right back to your original payment method! 🎉
📋 Simple Return Rules
Just a few easy guidelines to keep things smooth!
✨ Items should be in original condition with packaging (we understand if boxes get a bit worn!)
⏰ You have a full 30 days from delivery - no rush!
📚 Please include all accessories and manuals
🎨 Personalized items can only be returned if defective
🔄 Want to Exchange?
Want a different size, color, or completely different toy? No problem! 🎨 Just return the original and place a new order for what you'd prefer!
💡 Pro Tip: This way you get the fastest delivery for your new item while we handle the return - everyone wins! 🎉
💳 Refund Details
Quick Timeline
3-5 business days after we receive your return!
Same Payment Method
Goes right back to your original payment!
Shipping Costs
Original shipping is non-refundable (except for defective items)
Still Not Sure? We're Here! 🤗
Our friendly team is here to make returns and exchanges as easy as child's play! 🎈