Return & Refund Policy
Last updated: May 2026
At Creative Cona, we put great care into packing and delivering our products. As our products are designed for children and include sensory materials and activity components, we currently do not accept returns once the order has been delivered.
Damaged or Incorrect Products
If you receive:
- A damaged product
- A missing item
- An incorrect product
Please contact us within 48 hours of delivery with:
- Your order number
- Photos/videos of the package and product
We will review the issue and provide a suitable replacement or solution.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
Cancellation Policy
Orders can only be cancelled before they are shipped. Once dispatched, cancellations will not be possible.
Contact Us
For any support regarding your order, feel free to contact us through our official Instagram page or customer support details provided during purchase.
We truly appreciate your support and understanding.
Every purchase supports a small, mom-founded Indian brand.