Question 1

How long does delivery take?

Accepted Answer

We deliver across India in 5–7 business days via standard shipping. Delivery times may vary slightly depending on your location. You will receive tracking details once your order is dispatched.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! Shipping is completely free on all orders above Rs.499. For orders below Rs.499, a flat shipping fee of Rs.49 applies.

Question 3

Can I track my order?

Accepted Answer

Yes. Once your order is shipped, you will receive tracking information via email. You can also check your order status by logging into your account on our website.

Question 4

Can I change or cancel my order after placing it?

Accepted Answer

Please contact us at creativecona@gmail.com as soon as possible. We will do our best to accommodate changes before your order is dispatched. Once shipped, cancellations are not possible.

Question 5

Do you deliver outside India?

Accepted Answer

Currently we deliver only within India. We hope to expand internationally soon — stay tuned!

Question 6

Are your products safe for young children?

Accepted Answer

Yes. All CreativeCona products are made with child-safe, non-toxic materials. Our sensory bins use food-grade, taste-safe rice and edible colors — completely harmless if a toddler mouths or touches them. Every product page includes a clear age recommendation.

Question 7

What age groups do you design for?

Accepted Answer

Our products are designed for children aged 2 to 14 years. Each product has a specific age range based on developmental suitability. We have options for toddlers (2–4Y), preschoolers (3–6Y), early learners (4–8Y), and older kids (6–14Y).

Question 8

What kind of products do you sell?

Accepted Answer

We offer sensory bins, magnetic learning games, DIY art kits, activity cards, and hands-on play kits — all designed to support early learning, fine motor skills, and screen-free play. Every product is handcrafted in small batches.

Question 9

Are the materials eco-friendly?

Accepted Answer

We prioritise natural and plastic-free materials wherever possible. Our sensory bins use wooden tools, food-grade rice, and natural elements. DIY kits use MDF wood cutouts and non-toxic paints. We are committed to reducing plastic in children's play.

Question 10

Who designs your products?

Accepted Answer

CreativeCona was founded by an M.Tech IIT Gandhinagar alumna and former biotech scientist who is also a mother. Every product is designed with a child development perspective and tested with real children before launch.

Question 11

Do you offer bulk discounts for birthday return gifts?

Accepted Answer

Yes! We offer special pricing on bulk orders. The more you order, the more you save — up to 20% off on large quantities. Visit our Return Gifts page or contact us at creativecona@gmail.com for a custom quote.

Question 12

What is the minimum quantity for bulk orders?

Accepted Answer

Bulk pricing typically starts from 10 pieces. For school or event orders of 50+ pieces, please email us directly at creativecona@gmail.com for the best rates and customisation options.

Question 13

Can I get customised packaging for bulk orders?

Accepted Answer

Yes, we offer customised packaging options for bulk orders. Please reach out to us at creativecona@gmail.com with your requirements and we will work out the details.

Question 14

Which products are best for birthday return gifts?

Accepted Answer

Our most popular return gift choices are: Magnetic Color Sorter (Rs.385), Rainbow Match-Up (Rs.199), Shapes & Signs (Rs.179), Mystery Jungle Magnet DIY Kit (Rs.249), and Magnetic Button Up Buddies (Rs.299). All are compact, educational, and loved by kids.

Question 15

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery if the product is unused, in its original packaging, and in sellable condition. Please contact us at creativecona@gmail.com with your order number and reason for return.

Question 16

What if I receive a damaged or wrong product?

Accepted Answer

We are sorry if that happens! Please email us at creativecona@gmail.com within 48 hours of delivery with a photo of the issue. We will arrange a replacement or full refund promptly.

Question 17

How long does a refund take?

Accepted Answer

Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.

Question 18

What payment methods do you accept?

Accepted Answer

We accept all major payment methods: UPI (GPay, PhonePe, Paytm), credit/debit cards, net banking, and EMI options — all processed securely through Razorpay.

Question 19

Is my payment information secure?

Accepted Answer

Absolutely. We use Razorpay for payment processing, which uses industry-standard SSL encryption. We never store your card details on our servers.

Question 20

Do I need an account to place an order?

Accepted Answer

No, you can checkout as a guest. However, creating a free account lets you track your orders, save your address, and access your order history anytime.

Question 21

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page, enter your registered email, and we will send you a password reset link within a few minutes.