Questions &
Answers! ❓

Standard shipping takes 5-7 business days. Express shipping (2-3 days) and next-day delivery are also available for an additional fee. ✨

Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a flat shipping rate of $5.99. ✨

Absolutely! Once your order ships, you'll receive an email with tracking information. You can also check your order status in your account. ✨

Orders can be modified or cancelled within 2 hours of placing them. After that, they're likely already being processed. Contact us immediately if you need to make changes. ✨

Yes! All our toys meet or exceed safety standards and are tested for safety. Each product page includes age recommendations to ensure appropriate use. ✨

We specialize in educational toys for children aged 2-10 years old. Each product has specific age recommendations based on developmental appropriateness. ✨

Many of our toys are made from sustainable materials like wood, organic cotton, and recycled plastics. Look for the eco-friendly badge on product pages. ✨

Yes! We have a selection of sensory toys and adaptive products designed for children with special needs. Filter by 'Special Needs' in our shop. ✨

We offer a 30-day return policy. Items must be in original condition with all packaging. We provide free return shipping labels. ✨

Contact us at hello@creativecona.com to start a return. We'll send you a prepaid return label and instructions. ✨

Yes! Return the original item and place a new order for the item you want. This ensures faster delivery of your new item. ✨

Refunds are processed within 3-5 business days after we receive your returned item. The refund goes back to your original payment method. ✨

No, you can shop as a guest. However, creating an account lets you track orders, save favorites, and checkout faster. ✨

Click 'Forgot Password' on the login page and enter your email. We'll send you a link to create a new password. ✨

You can update your shipping address in your account settings under 'Addresses' or during checkout. ✨

Yes! We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers. ✨

Our toys are designed to support cognitive, motor, social, and emotional development through play-based learning aligned with Montessori principles. ✨

Our toys help develop various skills including problem-solving, creativity, fine motor skills, hand-eye coordination, language development, and STEM concepts. ✨

Yes! Many of our toys align with early childhood education standards and support learning objectives for preschool and elementary-aged children. ✨

Many of our toys come with activity guides and educational tips for parents to maximize the learning potential of each toy. ✨